Billing: All memberships are paid in advance via direct debit weekly, fortnightly or every 4 weeks. All members are required to keep an active credit/debit card on file to be used for membership payments.
Refunds: Payments will not be refunded if already processed. Memberships are non-transferrable.
- Memberships can be put on hold for a period of 2+ weeks at any one time.
- Holds are for the purpose of injury, illness or holidays.
- Hold request form must be submitted at least 7 days prior to the commencement date.
- Membership holds must be submitted via our online membership hold form.
Notice for cancellation: There are no cancellation fees. Cancellations require 2 weeks notice and must be submitted via email to [email protected]. NB: Once a membership has been cancelled, any new memberships will be subject to price changes in accordance with the current membership rates.
IntegraPay Fees: If your scheduled payments fails, IntegraPay charges a $3.30 fee for every failed transaction or rejected transaction. Unfortunately this is not something we can control, so we encourage you to please schedule your payments for a date where you expect to have funds in the account. Failed payments will be automatically re-processed the following business day.
The onus is on the member to ensure they have accurate debit information on file, as well as an email address to receive communications from Wodhopper, IntegraPay and CrossFit Mooloolaba related to their account.